Just in time for summer reading, our eBook collection now includes Boomerang titles. What's Boomerang? Whether you're browsing in the library or online you'll find new, bestselling and high demand items that you can borrow immediately - no holds, no waiting.
Most companies see customer care as a vital part of their organization. This text contains hints and tips to help managers and staff organize and facilitate customer care and demonstrates how customer care in organizations large and small can grow from satifactory to excellent.