Customer Service Management Training 101

Customer Service Management Training 101

Quick and Easy Techniques That Get Great Results

eBook - 2012
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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi.
Publisher: New York : AMACOM, c2012.
ISBN: 9780814417164
0814417167
Characteristics: 1 online resource (225 p.)
Additional Contributors: OverDrive

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