How to Be Better at ... Customer CareeBook - 1999
Most companies see customer care as a vital part of their organization. This text contains hints and tips to help managers and staff organize and facilitate customer care and demonstrates how customer care in organizations large and small can grow from satifactory to excellent.
Publisher: London : Kogan Page, c1999.
Characteristics: vii, 168 p. : charts ; 23 cm.
Alternative Title: Customer care